Orders are processed Monday through Friday. In stock items ship within 3 buinsess days unless order has been expedited.
Products from our Classics page are made to order. Please allow 1-2 weeks processing time, plan accordingly.
Products from our Dresses/Swim/Sunglasses pages are shipped to you directly from suppliers in China, please allow 3-5 days for shipping information on your order to be updated. Please allow 1-4 weeks for delivery.
US orders ship flat rate USPS (orders that are shipped from our warehouse).
International orders ship flat rate USPS (orders that are shipped from our warehouse).
Not sure what size you should order?
Email letty@queenofheartz.com we will gladly help you determine which size would work best for you!
Don't see your size?
Fall between sizes? Is your size not listed? We can special order styles depending on availability. email letty@queenofheartz.com
Bridal Party Orders
Looking to have one of our styles for your bridal party? We do offer a discount for parties larger than 6. Love one of our styles but need it in your bridal color? We can special order most of our styles in your choice of color. Email letty@queenofheartz.com
Custom Design
Have a specific design in mind? We can bring it to life! Bridal or special occasion specialty. Click here for more info http://lthautedesign.wix.com/custom-technical#!custom-design/cjg9
*All sales final on custom orders.
Shipping
Products from our Classics page are made to order. Please allow 2-3 weeks processing time, please plan accordingly.
Products from our Dresses/Apparel page are shipped to you directly from factories in China, please allow 3-4 days for shipping information on your order to be updated. Please allow 1-2 weeks for delivery.
Return Policy
Clearance items are final sale. Custom or special order items are final sale.
Need to exchange size? Item not fitting right? We honor returns within 7 days of delivery. This means we must be notified of unwanted items within 7 days of delivery to initiate a return. Contact customer service at letty@queenofheartz.com before 7 days to report a problem.
We reserve the right to inspect returned merchandise.
We will NOT ACCEPT worn items. Items that are most likely NOT RETURNABLE are:
-Missing tags.
-Appear to be worn.
-Damaged with makeup, deodorant, cigarette smoke, snags, perfume, or pet hair.
-Not within return period.
Valid returns can take up to 3 days to process once it is received. You will receive an email confirming our receipt of your return. Your card will be refunded ONLY cost of item. Shipping costs are not refundable. Some returns take up to 7 days to show in your bank or credit card statement, this depends on your bank.
Contact us at sales@queenofheartz.com for a Return Authorization.
